Privacy Policy

Last Updated: 5-28-25 

The HUB Stadium ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including via our website, in-person visits, or through written communication such as physical forms. 

1. Information We Collect 

We may collect the following types of information: 

  • Personal Information: Name, email address, phone number, mailing address, company name, and other contact details provided when making a reservation, inquiry, or filling out a physical form. 

  • Payment Information: If you make a purchase or reservation, we may collect payment details, which are processed securely through a third-party payment processor. 

  • Technical Information: When you visit our website, we may collect information such as your IP address, browser type, device identifiers, and website usage data through cookies and similar tracking technologies. 

2. How We Use Your Information 

We may use your information to: 

  • Process reservations, event bookings, and inquiries. 

  • Communicate with you regarding your event or services requested. 

  • Provide customer support. 

  • Send email updates, transactional messages, or service-related notifications. 

  • Improve our website, offerings, and overall customer experience. 

  • Comply with legal obligations or enforce our terms. 

3. SMS Customer Care Communications

If you choose to provide your mobile phone number and opt in via a physical form, The HUB Stadium may send you SMS messages for customer care purposes only. These may include reservation updates, event coordination details, and responses to customer service inquiries. 

By opting in, you consent to receive such messages. Message and data rates may apply based on your mobile plan. Message frequency will vary depending on the nature of your interaction. 

You can opt out of receiving SMS communications at any time by replying STOP to any message or by contacting us directly. 

We do not sell, rent, or share your mobile number or SMS opt-in data with third parties. Your information is used exclusively to facilitate customer service communications between you and The HUB Stadium. 

4. How We Protect Your Information 

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to secure your data, no method of transmission over the Internet or method of storage is 100% secure, and we cannot guarantee absolute protection. 

5. Sharing of Information 

We do not sell or rent your personal information. We may share your information only under the following circumstances: 

  • With trusted third-party service providers (such as payment processors or email platforms) to help us operate our business and deliver services. 

  • When required by law or to comply with legal obligations. 

  • To protect the rights, property, or safety of The HUB Stadium, our customers, or others. 

6. Your Choices & Rights 

  • Marketing Communications: You can unsubscribe from our marketing emails by clicking the “Unsubscribe” link in any email. 

  • SMS Messages: You can opt out of SMS messages by replying STOP at any time. 

  • Access & Updates: You may request to access, correct, or delete your personal information by contacting us directly. 

  • Cookies: You can control or disable cookies via your browser settings. 

7. Third-Party Links 

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. 

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13 years of age. 

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed.  

10. Contact Us 

If you have questions or concerns about this Privacy Policy or your information, please contact us: 

The Hub Stadium

Email: hello@thehubstadium.com 
Address: 2550 Innovation Drive, Auburn Hills, MI 48326 
Phone Number: (248)-364-4000 

By using our website, you agree to this Privacy Policy.